Welcome | View My Profile | Sign Out
MediaPost Home About MediaPost Privacy/Terms Media Kit Sitemap
Publications Home News
Online Media Daily Media Daily News Marketing Daily Mobile Marketing Daily Search Marketing Daily
Daily Feed> Email Daily Feed> Video Daily Feed> Social
Online Blogs
Online Spin Email Insider Search Insider Behavioral Insider Online Publishing Insider Mobile Insider Video Insider Gaming Insider Performance Insider Metrics Insider Social Media Insider Just An Online Minute Daily Online Examiner Raw Blog
Media Blogs
Research Brief Diane Mermigas:On Media TV Watch TV Board Magazine Rack Media Creativity Notes From the Digital Frontier Digital Outsider Mad Blog Red White and Blog
Marketing Blogs
Engage:Hispanics Engage:Kids 6-11 Engage:Moms Engage:Boomers Engage:Gen Y Engage:Teens Marketing:Green Marketing:Sports
Magazines
OMMA Magazine Media Magazine
Subscribe
Feedback Loop RSS Feeds Archives Subscribe
Dec 2 Search Insider Summit (Utah) Dec 6 Email Insider Summit (Utah) Jan 11 OMMA Agency of the Year (NYC) Jan 12 MEDIA Agency of the Year (NYC) Jan 26 OMMA Social (San Francisco) Jan 27 OMMA Performance (SF) Feb 24 OMMA Metrics Measurement (NYC) Feb 25 OMMA Behavioral (NYC) Mar 15 OMMA Global (San Francisco) Apr 14 Search Insider Summit (FL) Apr 18 Email Insider Summit (FL)
Recently Concluded Events
Nov 3 OMMA Adnets (NYC) Oct 30 OMMA Video (LA) Oct 29 OMMA Mobile (LA) Oct 29 OMMA Mobile & Video (LA) Sep 23 Creative Media Awards (NYC) Sep 23 The Future Of Media (NYC) Sep 22 Online All Stars (NYC) Sep 21 OMMA Awards (NYC) Sep 21 MediaPost Live at Advertising Week All-Access (NYC) Sep 21 OMMA Global New York (NYC)
All MediaPost/OMMA Events Event Blogging Past Event Videos
Industry Events Calendar
2010 OMMA Agency of the Year 2010 MEDIA Agency of the Year
2009 Creative Media Awards 2009 OMMA Awards 2009 Digital Out-of-Home Awards 2009 Media Agency of the Year 2009 OMMA Agency of the Year
All Awards
Employment Situations Wanted Services Offered Post a Job
Briefs Reports Online
MediaPost Directories
Mobile Insiders Group
People Finder Edit My Profile View My Profile My Contacts My Calendar
HOME • MANAGE SUBSCRIPTIONS • MEDIA KIT
Just One Prediction For 2006: E-mail Will Flourish
by Mark Naples, Friday, December 16, 2005, 1:30 PM

SHARE

TOOLS

RELATED ARTICLES

MOST READ

I should probably write that e-mail will continue to flourish. But, for whatever reason, I get the impression that most folks in our industry simply haven't even noticed that e-mail has been the killer app this year already, and that doesn't even include what it's been doing during the holiday run-up.

Oh, you know this somewhere within your retail soul, you e-commerce junkies. Those of you who--like me--will do most of your holiday shopping online understand intuitively the power of branded, well-executed e-mail campaigns. Otherwise, why would we so eagerly open those offers we've been getting from Sierra Traders, Cabela's, or GolfSmith (if you're me), or Saks, Best Buy, Circuit City or some other high-end or targeted retailer (for others among you).

Fact is, if you have purchased something online from a brand you trust, and you receive e-mail offers from that brand, chances are that you'll not just open it--you'll scroll down to the bottom and see what kind of promotional offer will get you that additional 10 percent discount (or $15 off any $100 purchase at Circuit City).

Think about it, what segment of interactive has the power that e-mail has over the user's attention? Somebody somewhere has to be conducting a brand awareness study on e-mail, because there is no other interactive unit that commands the kind of undivided, self-selected attention that e-mail can.

When you see a banner ad unit, are you on that page to see the banner? Or, are you there to read something else? Sure, SEM and SEO are great pull marketing idioms. But, after a retailer draws a user with Search, how do they keep that user coming back, while providing the most contextual offers and measuring the results?

Partly thanks to Can Spam, E-mail is the way. When you open any branded retailer's e-mail message, you are in the store, experiencing the brand. You're there for no other reason than commerce. You're not there to read the news.

What does Can Spam have to do with it?

Well, Can Spam made all but opt-out e-mail marketing illegal, while marginalizing everything except opt-in e-mail. It put a real premium on branded e-mail--making some companies big winners and making other companies completely and thankfully disappear.

One of the more reputable and successful companies in the e-mail space has been supporting authentication as a means of further stratifying the wheat from the chaff in e-mail.

"Authentication is an industry-supported movement and while it is not a complete solution, it is the necessary first step toward creating a framework for combating spam and phishing," said Josh Baer, CEO of SKYLIST and co-chair of the E-mail Service Sender and Provider Coalition (ESPC) technology committee.

"The benefit of authentication is that it ensures your messages don't get blocked once the major ISPs start mandating authenticated e-mail. It already makes a difference at two of the biggest consumer ISPs-- Yahoo! and Hotmail," he added. "While it is not a complete solution, it is the necessary first step toward creating a framework for combating spam and phishing."

Raise your hand if you've been notified a dozen times this week that your PayPal, eBay, or other online account has been compromised, or that your Nigerian Rolex has been waiting for you at Customs. Nonsense spam like that almost always originates from offshore, and is mostly blocked by ISPs. Authentication could help cut this stuff in half or better.

Microsoft, Yahoo!, America Online, the ESPC, the Direct Marketing Association, the Internet Advertising Bureau and the Federal Trade Commission have all urged the e-mail marketing industry to adopt authentication standards. The ESPC and Direct Marketing Association (DMA) actually require members to implement an authentication standard. Mr. Baer, who is also an e-mail analyst for Ferris Research, estimated that, despite such measures, 50 percent of all online advertisers have not yet begun authenticating their outbound e-mail, a statistic that he finds shocking. "Sending unauthenticated e-mail messages will lead to a severe decrease in campaign performance and deliverability rates," he said.

Over time, I hope it does. But, for now, companies executing e-mail the right way are making the holidays hum right along, one inbox at a time. This will only get better as the industry continues to police itself. Look for e-mail--only executed the right way--to continue its tremendous growth in 2006.

1 person recommends this article. 

Leave a Comment

You must be signed in to comment. Sign In

Do you have strong opinions and inside knowledge about the topic of this article -- and do you want to share your insights, observations and points of view regularly with the readers of MediaPost? To be considered as a MediaPost contributing writer, please send pertinent info about your credentials, plus several column ideas and one example of your writing on the topic, to pfine@mediapost.com. Please see our editorial guidelines here first.

MARK NAPLES
  • Mark Naples is Managing Partner, WIT Strategy.


AUTHORS

ARCHIVES

Recent Online Spin Articles
The Loss Of Apprenticeships Is A Tragedy    
I had breakfast earlier this week with Bug Labs CEO Peter Semmelhack, a friend who is...
Time To Eliminate Vacation Policies?   
There was quite a stir a few months ago when an internal presentation about how Netflix...
A Simple Prediction For 2010    
I've decided that making predictions in a climate which is so tenuous and conservative could be...
Understanding Social Media 2.0: The Widget Is Dead    
The Internet was around for many years before it got its "2.0" designation. Social media has...
How News Spreads Today: The Media-tization Of The Big Black Phone    
When I was a kid, a phone ringing in the middle of the night meant only...
Caskets? Great Deals At Costco   
'm not easy to market to. I'm loyal to few brands. I shun most advertising. I'm...
End The Debate: Go Ahead, Charge For Your Online Content    
"Web communism" and "ubiquity is the new exclusivity" were among the lines being traded in a...
Coupon Clippers Proven To Drive Incremental Sales   
Digital couponing has risen dramatically in the last 12 months because consumers are more concerned with...
The Secret Race For Permission: Facebook Vs. Google Vs. MySpace   
There is a race going on that a lot of people don't fully understand -- but...
Brand Velocity And Your Business Model   
We often affirm the necessity of thoughtful consumer brand marketing that conveys and sustains the brand....
>> Online Spin Archives 
ABOUT MEDIAPOST • MASTHEAD • MEDIA KIT • RSS FEEDS • PRIVACY/TERMS & CONDITIONS
©2009 MediaPost Communications. All rights reserved.
1140 Broadway, 4th Floor, New York, NY 10001
tel. 212-204-2000, fax 212-204-2038, feedback@mediapost.com