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HOME • MANAGE SUBSCRIPTIONS • MEDIA KIT
Give Animation A Chance Again
by Chad White, Thursday, June 7, 2007, 2:00 AM

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Though animation fell out of favor years ago, it’s time for email marketers to give the technique another look. That’s the conclusion I came to after nearly a year of collecting and analyzing emails with animation from the largest online retailers in order to write the just-released 2007 Animation in Retail Emails Study.

Already, 34% of the major online retailers tracked by RetailEmail.Blogspot have used animation in at least one email in recent months. Based in part on retailers’ increasing use of animation on their Web sites, we predict a doubling of its adoption rate in email marketing over the next 12 months.

Animation’s appeal is easy to understand. It can be deployed for a wide variety of purposes in emails and, if properly used, can entertain, inform and inspire subscribers in ways that static images and text cannot.

After we’d examined well over 100 retail emails with animation, a number of strategies emerged:

1.     Animation packs more into limited real estate by demonstrating an assortment of products or features. This strategy is becoming more attractive as more and more email clients adopt preview panes, limiting the viewing area of emails.

2.     Animation draws the eye to less visible screen real estate, such as items below the fold.

3.     Animation demonstrates critical product features that drive revenue and increase sales.

4.     Animation adds visual interest to emails, particularly around holidays.

5.     Animation emphasizes certain messages and key copy elements in emails.

Of course, there are plenty of opportunities to misstep with animation. In the study, I critique more than a dozen emails and address numerous pitfalls, but let me leave you with the following tips:

1.  Use animated gifs instead of Flash because of email client, support and rendering issues.

2.  Animation is a more attractive tool if most of your subscribers have broadband Internet access.

3.  Keep image file sizes small (50K or less) in order to minimize hard bounces.

4.  Send test creative to email accounts at Yahoo, Hotmail, Outlook, Gmail, etc. to ensure delivery. Or better yet, use a rendering testing tool.

5.  Make sure that the first frame of the animated gif contains useful information in case the subsequent frames are blocked. Avoid fade-ins.

6.  Provide a link to the online version of the email, as some subscribers will have problems viewing any images.

7.  Make the animation cycle last at least a few times so readers can catch portions they may have missed the first time. And keep the animation at a good pace.

8.  Don’t go overboard with animation, as too much can distract the reader.

 

 

 

3 comments on "Give Animation A Chance Again"

  1. Chad White from Email Experience Council
    commented on: June 08, 2007 at 9:22 AM
    Denise, Indeed, Outlook 2007 doesn't support animated gifs (among many other things), so animated gifs will become less useful for B2B email marketers has adoption grows. However, B2C email marketers like retailers shouldn't be terribly concerned about Outlook 2007 and the blocking of animated gifs.

    K Cobb, Animated gifs can definitely be distracting, which is why I caution folks not to overdo it. I advise no more than one animation per email and that email marketers use animated gifs as a very occasional tool. Over the 10 months or so that I was collecting retail emails with animation, the vast majority of them arrived during holiday seasons--with a lot of them around Christmas. So it's not something you use all the time, but it can clearly help you stand out when there's the most competition for attention.

  2. K Cobb from M
    commented on: June 07, 2007 at 9:14 AM
    Personally, I choose to view all work emails with images turned off because I find the animation to be quite distracting. If I am reading an article on the web, I'll adjust my browser so I can't see the flash.

    It's important to weigh both sides of the argument. While I understand animation draws attraction, it can also be irritating and who wants their brand associated with irritating ads?

  3. denise cox from Newsweaver
    commented on: June 07, 2007 at 7:21 AM
    hi chad. thanks for your article and review of findings. i mentioned to our designers about the popularity of animation... but they reminded me that outlook 2007 won't support animation?

    >>>Make sure that the first frame of the animated gif contains useful information in case the subsequent frames are blocked.

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Do you have strong opinions and inside knowledge about the topic of this article -- and do you want to share your insights, observations and points of view regularly with the readers of MediaPost? To be considered as a MediaPost contributing writer, please send pertinent info about your credentials, plus several column ideas and one example of your writing on the topic, to pfine@mediapost.com. Please see our editorial guidelines here first.

CHAD WHITE
  • Chad White is the Research Director at Smith-Harmon, a Responsys Company and digital marketing services agency. Visit his blog at http://www.retailemailblog.com/


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