Now that the National Highway Traffic Safety Administration has concurred with Toyota's own assessment that the company's recall problems were due to accelerator pedals … Read the whole story
As brands continue to look for new ways to engage, the world of social photography should be top of mind -- and hashtags make … Read the whole story
On the heels of announcing strong fourth-quarter results, Nordstrom is jumping into the online private sales business, scooping up HauteLook. In a deal that … Read the whole story
After years of evolutionary change, digital media have now brought marketing communications to a "break point" requiring a new model. Companies that recognize this … Read the whole story
The rankings measure customer loyalty using Net Promoter Score (willingness to recommend). They are based on survey responses from more than 22,000 U.S. consumers … Read the whole story
The "2011 Customer Service Champions," J.D. Power & Associates annual ranking of brands based on customer feedback, includes five automotive brands: Jaguar, Lexus, Lincoln, … Read the whole story