When Millward Brown's latest research (conducted in partnership with The Futures Company) reported Amazon is "the most trusted brand in U.S." (either online or off) it said as much about the way customers now relate to brands as it did about customer service or the usual metrics used to measure brand success. The new "TrustR" metric employed by Millward, which indexes for both trust and the likelihood that a person will recommend a brand might very well have been termed the Facebook Factor. ...Read the whole story
Brands need to stop shouting at consumers and pull them up on the mountain to stand side by side. That's the message Frank Cooper, senior vice president and chief consumer engagement officer at PepsiCo Americas Beverages, sent attendees Monday during the keynote at the IAB Annual Leadership Meeting 2010 in Carlsbad, Calif. ...Read the whole story
Word-of-mouth recommendations from friends or family remain the most influential resource on advice for those looking to purchase products and services, but overall, search engines are becoming a trusted source, too. ...Read the whole story
How does the average college kid's social sphere equate to contacts across all digital channels? Exactly 87 email contacts, 146 cell phone contacts, and 438 "friends" on social networks. Without factoring in contact overlap, that means every student in the nation has a potential reach of 671 consumers, according to a new "University of Media" study conducted by Mindshare's Business Planning group in partnership with Alloy Media + Marketing and Brainjuicer. ...Read the whole story
Getting involved in social media can offer value to sales professionals, without requiring hours of time. In fact, there are a number of benefits to be gained by spending only minutes a week on popular social media sites such as LinkedIn and Twitter. Take advantage of these six guidelines for engaging in social media as a sales tool. ...More