- Samsung, AEG Set Up Reward Program
Marketing Daily, Aaron Baar - Friday, June 27, 2014
In one of the largest deals of its kind, Samsung Telecommunication Ameri ...
- Consumers Viewing Social As Customer Service Channel
Marketing Daily, Aaron Baar - Wednesday, June 25, 2014
"Facebook is still the primary place to talk about customer service," Rog ...
- Invest Wisely In B2B Customer Experience
Research Brief, Jack Loechner - Thursday, June 26, 2014
According to new research from Accenture, the overwhelming majority of B2B organizatio ...
- Social Proof Claims To Carve Out New Niche: Customer Success Marketing
Social Media & Marketing Daily, Gavin O'Malley - Wednesday, June 25, 2014
The co-founders of Detroit-based start-up Stik think they've found a unique w ...
- Insurance Companies Maintain Customer Satisfaction
Marketing Daily, Tanya Gazdik - Monday, June 23, 2014
Consumer satisfaction with auto insurance companies is reaching record-high levels, despite stea ...
- The 'Uncarrier' Can't Shake 'Uncoverage' Image
MoBlog, Mark Walsh - Tuesday, June 24, 2014
T-Mobile has a long way to go to convince consumers it c ...
- Esurance Sponsors 49ers Fan Program
Marketing Daily, Tanya Gazdik - Tuesday, June 17, 2014
Esurance is partnering with the San Francisco 49ers in a multi-year de ...
- CMOs Must Adapt To Digital Reality
Marketing Daily, Aaron Baar - Wednesday, June 18, 2014
"The way that marketing has been defined in the past needs ...
- Small Restaurant Chains See Satisfaction Gains
Marketing Daily, Karlene Lukovitz - Tuesday, June 17, 2014
Small restaurant chains have made gains in customer satisfaction ratings over la ...
- Social Media Preferred for Customer Service, But Companies Fall Short
The Social Graf, Erik Sass - Wednesday, June 11, 2014
Social media is fast becoming the preferred channel for customer service amo ...