- Bad Customer Service? Gen Zers Will Tell You Where To Go (No Place Good)
MAD, Larissa Faw - Wednesday, December 21, 2016
According to research from Marchex, young adults 18-24 want a customer servi ...
- Think Serve The Customer VS. Sell The Customer
Research Brief, Jack Loechner - Wednesday, December 21, 2016
After years of disruptive change that has lead to better informed, mo ...
- Superdry Unveils 'Mirror' That Lets People Try On Clothes Without Putting Them On
Around the Net In MAD London, Sean Hargrave - Monday, December 19, 2016
The mirror, created by design and innovation agency Seymourpowell, uses body tracki ...
- 6 Steps To Planning Meaningful Consumer Journeys
Email Insider, April Mullen - Thursday, December 15, 2016
Building long-term customer relationships is a key path to profitability and retu ...
- Customer-First Marketing Likely To Increase Email Subscribers
Email Marketing Daily, Jess Nelson - Wednesday, December 14, 2016
Customer satisfaction nearly triples when a brand's marketing places the consumer's nee ...
- A Word About Search And Customer Experience
SearchBlog, Laurie Sullivan - Tuesday, December 13, 2016
Only 31% of marketers say they optimize the search channel to enhan ...
- CRM: Where Email, Design and UX Intermix
Show Daily: Videos, Ross Fadner - Tuesday, December 13, 2016
During the EIS panel "Email as a Strategy, Not a Tactic", Madis ...
- Loyalty Should Be Simple -- It Should Be Mobile
London Blog, Sean Hargrave - Wednesday, December 7, 2016
Brits own the loyalty cards but don't know what they mean ...
- Neustar Launches Data Directory To Facilitate Connected Customer Experiences
Real-Time Daily, Tobi Elkin - Wednesday, December 7, 2016
Real-time information provider Neustar announced enhancements to its identity data management platfo ...