- Data Overload Stifling Customer Service Improvements
Data and Targeting Insider, Laurie Sullivan - Wednesday, November 27, 2013
More than 25% of contact centers suffer from data overload -- a ...
- Live Chat Customer Service Connects SEO, Paid-Search Campaigns
Around the Net in Search Marketing, Laurie Sullivan - Monday, November 25, 2013
While I'm a bit skeptical about the benefits of live chat ...
- Back To The Future
Online Spin, Joseph Jaffe - Monday, November 25, 2013
Last week I had not one but two experiences with social-media-related custom ...
- Southwest Airlines, Best Western Tops In Brand Awareness
Marketing Daily, Tanya Gazdik - Friday, November 15, 2013
"In a very competitive airline industry where consumers are extremely focused ...
- What A Workout! A Cautionary Tale Of Transactional Messaging
Email Insider, Amanda Hinkle - Thursday, November 7, 2013
Lately I've been noticing more and more examples of poor cross-channel marketi ...