- Can Google Improve Customer Service Through Real-Life Interactions?
Around the Net in Search Marketing, Laurie Sullivan - Monday, March 31, 2014
Google focuses on how brands should give consumers a great experience, b ...
- TV Companies Struggle With Consumer Satisfaction
Marketing Daily, Aaron Baar - Tuesday, March 25, 2014
Glenn Derene, electronics editor for "Consumer Reports," tells "Marketing Daily" that scor ...
- Brands Fail To Excel, But Retailers Vastly Better Than Telcos
Around the Net In MAD London, Sean Hargrave - Friday, March 21, 2014
The first Customer Experience Index from Forrester shows that retailers are leadi ...
- One View Of One Customer - Are We Nearly There Yet?
London Blog, Sean Hargrave - Wednesday, March 19, 2014
BA's decision to align its advertising and CRM accounts under BBH, ...
- Tunning Up The Customer Experience
Around the Net in Search Marketing, Laurie Sullivan - Wednesday, March 5, 2014
I'm not sure "stealing" is the correct word choice, but Shankar Ganesh ste ...
- Tap Two For Priceline.com, Rue La La, Newegg In Google Wallet
SearchBlog, Laurie Sullivan - Monday, March 3, 2014
Have you bought anything with your mobile phone, yet, and how ma ...