- Companies Fail To Respond To Customer Emails
Email Marketing Daily, Jess Nelson - Thursday, February 25, 2016
There is a wide discrepancy between customer service expectation and delivery, accordi ...
- IBM Identifies Gap In Creating Innovative Customer Experiences
MediaDailyNews, Laurie Sullivan - Friday, February 19, 2016
Three market segments -- mobile at 64%, Internet of Things at 6 ...
- Twitter Makes It Easier For Customer Service To Switch To Direct Messages
Around the Net In MAD London, Sean Hargrave - Friday, February 19, 2016
Twitter is trying to make it easier for businesses to deal wi ...
- Handling Complaints Well Engenders Brand Loyalty
Around the Net In MAD London, Sean Hargrave - Tuesday, February 16, 2016
Three-quarters (75%) of Brits will be encouraged to make a repeat purcha ...
- Fans Are The Brand - Ignore This At Your Peril
London Blog, Sean Hargrave - Friday, February 12, 2016
Soccer clubs need to realise their product and their brand is t ...
- Customer Experience Moves Up The B2B Agenda
Around the Net In MAD London, Sean Hargrave - Tuesday, February 9, 2016
Customer experience is taking a more central role at B2B brands ...
- BT Denies Major Outage Was Caused By A Cyberattack
Around the Net In MAD London, Sean Hargrave - Wednesday, February 3, 2016
BT has suffered a massive network outage leaving millions of users witho ...
- BT Is The National Disgrace All Marketers Can Learn From
London Blog, Sean Hargrave - Wednesday, February 3, 2016
If you're not lucky enough to be a monopoly in large par ...
- Silo Smashing Is How Brands Will Live Or Die Digitally
London Blog, Sean Hargrave - Tuesday, February 2, 2016
A good customer experience is not a nice addition -- it's actual ...