- Take Ownership Of The Customer Experience In 2013
MarketingTools: CRM, D. Daniel Ziv - Wednesday, December 26, 2012
I recently planned a special weekend getaway for my family. I h ...
- Customer Service Is The Rule, Not The Exception
MarketingTools: CRM, Lisa Glover - Friday, December 21, 2012
When it comes to customer service, many industries have mastered the proce ...
- Havas Media Awarded Shangri-La Global Media Account
MediaDailyNews, Steve McClellan - Monday, December 17, 2012
Havas Media has won global media planning and buying duties for luxu ...
- Is The Inn Crowd Ready For Digital Marketing?
Marketing: Travel, Harvey Chipkin - Monday, December 17, 2012
Breakfast may always be ready, but is the bed & breakfast indust ...
- Police Drop Action Against Anti-Gay Tweeter
Around the Net In OMD Europe, Nina Lentini - Sunday, December 2, 2012
British National Party (BNP) leader Nick Griffin will not face any acti ...
- Hotel Rooms Shouldn't Require A Service Manual
Marketing: Travel, Gary Leopold - Monday, December 3, 2012
Are hotels losing sight of what it takes to make guests comforta ...