715 results
  • The Gap Between People And Platforms
    As we rely more and more on software, we gain a false confidence that it replaces human-powered expertise. It doesn't. ...
  • A Few Thoughts On Trump, Wikipedia -- And The Perfect Pour
    Say what you want about Trump, but he does generate a lot of froth. And froth needs time to settle. Just ask the brewers of Guinness. ...
  • Search And The Path To Purchase
    Just how short do we want the path to purchase to be, anyway? This is one of those questions where the answer is always "it depends." ...
  • Personal Endeavor In The Age Of Instant Judgement
    No one likes to be judged by a troll's chorus. So I feel sorry for David Benioff and D.B. Weiss, the showrunners of "Game of Thrones." ...
  • The Gap Between People And Platforms
    As we rely more on software, we gain a false confidence that it replaces human-powered expertise. It doesn't. ...
  • The Importance Of Playing Make-Believe
    I'm concerned that rather than making their own make-believe, children today are playing in the highly commercialized imaginations of profit-hungry corporations. ...
  • Selfies: A Different Take on Reality
    Taking a selfie when you're in front of a gorgeous view? "Self-presentational concern" can creep into these lifetime moments and suck the awe right out of them. ...
  • Why We're Not Ready For AI To Take The Wheel... Yet
    Not sure I could get into a self-driven Uber and relax in the back seat while AI takes the wheel. Yet I pride myself on being a fairly rational per ...
  • The Decoupling Effect: How Regulators Struggle To Keep Up
    For a start-up, "decoupling is looking at one activity in the customer value chain and deciding to do it much better than the incumbent." ...
  • Why Are So Many Companies So Horrible At Responding To Emails?
    I hate 62.4% of the people I email in the futile expectation of a response...sometime...in the next decade or so... ...
  • Clear, Simple -- And Wrong
    Is a simple solution always the best one? No. If we don't take the time to understand the dynamics of complexity, a simple solution could unleash drastic consequences. ...
  • Don't Be So Quick To Eliminate Friction
    It's friction that can slow us down and help us smell the roses. ...
  • The Social Acceptance Of Siri
    Which shifts in the social universe are making it more acceptable to talk to Siri in public? ...
  • Less Tech = Fewer Regrets
    In a tech-ubiquitous world, I fear our reality is becoming more "tech" and less "world." But how do you fight that? ...
  • It's The Fall That's Gonna Kill You
    Advertising and our attitudes toward it change through the life cycle of a brand, product or company. ...
  • Beijing's Real-Life 'Black Mirror' Episode
    The Chinese government has been experimenting with a social credit program that rewards good behavior and punishes bad. Next year, it becomes mandatory. ...
  • Influencer Marketing's Downward Ethical Spiral
    The whole point of influencer marketing is to make it appear that these people are genuine fans of these products. This -- of course -- is bullshit. ...
  • Reality Vs. Meta-Reality
    Real is what we perceive with our senses at the time it happens. Meta-real is how we reshape reality after the fact and then preserve it for future reference. ...
  • Marketing Vs. Advertising: Making It Personal
    The disruption that's washing over our industry is also washing away the traditional line drawn between marketing and advertising. ...
  • Minding The Gap: How Amazon Mastered the Market By Being Physical
    Key to its success, Amazon connected the physical and digital worlds, filling the gap between purchase and physical fulfillment. ...
  • A Year On The Inside
    What have we Media insiders been talking about? I wondered that myself, so I did a tally and grouped all last year's columns into 10 broad categories. ...
  • Dear Facebook: It's Not Me, It's You
    So let's say, hypothetically, one wanted to break up with Facebook? Just how would one do that? ...
  • The Strange Polarity Of Facebook's Moral Compass
    For Facebook, 2018 came in like a lion, and went out like a really pissed-off Godzilla with a savagely bad hangover after the Mother of all New Year's Eves. ...
  • Is Google Politically Biased?
    As a company, the answer is almost assuredly yes. But are search results biased? That's a much more nuanced question. ...
  • The Psychology Behind My Netflix Watchlist
    The psychology is the paradox of choice playing out in streaming time -- the difference between what we say we do, and what we actually do. ...
  • Why Disruption Becoming More Likely In Data Marketplace
    500 million records were recently hacked from Marriott. There will probably be a bigger breach. There will definitely be a more painful breach. ...
  • Thoughts On Thoughtfulness
    Why do I keep writing this column? To contribute to the dissemination of thoughtfulness -- even in a small way. ...
  • It's Not Whether We Like Advertising, But If We ACCEPT Advertising
    Even with the best programmatic algorithms currently being used, the vast majority of the targeted advertising presented to me is off the mark. ...
  • We Have To Dig Deeper For True Disruption Threatening Advertising
    Ken Auletta had me at "disruption." I've just finished reading his new book, "Frenemies, The Epic Disruption of the Ad Business (and Everything Else)." ...
  • Why Marketing Is Increasingly Polarizing Everything
    Our country is being split down the middle and driven to either side - shoved to margins of outlier territory. And marketing is partly to blame. ...