JetBlue, an early customer of tech firm Gladly's platform, is using that solution to roll out live-chat capability from within its mobile app. ...

When are travelers actually thinking about -- and, more importantly, booking -- trips? When should marketers be reaching them? ...

Two hotels hosted lavish media/client events featuring high-profile tennis champions during the week leading up to the U.S. Open. ...

Many travel companies are dealing with the dilemma in sensible way by steering travelers to other destinations and encouraging travel in the off season. ...

A company called Decibel says it has developed technology to understand what's happening as potential customers move their cursors around a website, before they click. ...

For more than eight in 10 travelers, planning a family trip is a collaborative activity for the entire family, including the youngest members of the household, ...

Commemorating the 50th anniversary of the Bed-in For Peace at the Hilton Amsterdam is part of the company's focus on its do-good heritage. ...

New product claims to turn influencers into a quantifiable, revenue-driving channel for luxury hotels. ...

A marketing and sales association is giving out an award for corporate social responsibility (CSR). Does that mean focusing on CSR is really good marketing? ...

Upscale brand Park Hyatt teams with National Geographic for a marketing/guest services campaign; more affordable Hyatt Centric buddies up with Sofar Sounds and Spotify. ...

Marketing 30 brands is a lot easier when you can group a few of them together. ...

Socialive Studio, a cloud-based live-video software platform, enables brands to create, manage and distribute videos across a variety of channels and websites. ...

The social network is expanding Flight Ads, which enable carriers to reach more potential travelers based on visits to other flight-related pages, websites, and apps. ...

Publisher SmarterTravel looked to Partnerize to expand its reach through that company's SaaS (software-as-a-service) platform. ...

Snail mail -- with a high-tech twist -- is the medium Winter Park, the Colorado ski resort, is deploying in an effort to reach niche markets. ...

Getting to know customers through their behavior when planning and booking travel has become a priority for marketers. Technology companies have proliferated aiming to help marketers know the customer better ...

With artificial intelligence (AI) increasingly accepted as a marketing tool, marketers are surveying the landscape to decide who can provide them with the most productive tools for their needs. A ...

Is there a substantial contingent of travelers who would choose to take a trip if they could pay it off over a specific period of time at a consistent rate? ...

Virtuoso, the network of luxury travel agencies, recently announced a new product for its members called Orchestrator. Much like a financial plan, Virtuoso Orchestrator is a proprietary consulting platform that ...

The #PressForProgress campaign is inevitably affecting the marketing of travel, an industry where women have long been the decision makers, whether as consumers or travel professionals. A recent example was ...

Airbnb recently funded a digital campaign to promote tourism to destinations that President Trump allegedly referred to as "s---holes." The money was used to promote the company's listings in Haiti, ...

Yes, you're too busy to read 50 pages about 2018 travel trends. But if you want to make sense of what might be coming up this year, it might be ...

At a time when one out of every three hotel room nights involves a meeting or other group event, not enough attention has been paid to the meeting as a ...

Marketing through technology has become key to revenue generation, and there is a multitude of new products promising to drive revenues by using new electronic tools driven by artificial intelligence, ...

Even as marketers are figuring out how to maximize mobile, here come more innovations speeding down the technology highway: artificial intelligence (AI) and virtual reality (VR). It seems business travelers ...

Motel 6 may be best known for one of the great ad campaigns in hospitality history - the use of spokesman Tom Bodett and the tagline, "We'll leave the light ...

It turns out that a mouse - at least a computer mouse - is not really quiet. Every time a human being moves it to get to someplace else on ...

Michaela Guzy is a one-woman reflection of what has happened in the media in the last few years. After reaching high-level positions at publishing houses like Conde Nast and American ...

The move to messaging as a primary form of communication between companies and consumers is, if anything, accelerating - and it's time for marketers to be sure they are at ...

A recent press release from the Acme Hotel Co. in River North, Chicago, included these phrases: Snapchat Spectacles, Amazon Echo, ESP Guitar, DIY cocktail. ...