471 results
  • WestJet Santa Stunt Leaves Sour Taste
    We've all had that moment: the moment when you go against the grain, when you don't get the joke, when you refuse to go along with the meme or you're ...
  • Our Lives, Reduced To Data
    It may or may not be true that, in 1899, the commissioner of the U.S. Patent Office said, "Everything that can be invented has been invented." But surely by now, ...
  • The Value Of Doing Nothing
    I spent a few hours today talking with someone whose job is to do nothing. Let's call him James. To be honest, James' job isn't to do nothing, exactly. Just ...
  • A Plea To UX Designers: Make My Old Age Easy
    This is what it's like when I Skype my grandma: I see she's online. I dial. It rings. She hangs up on me. I dial again. She picks up. She ...
  • The Non-User-Centric World Of Facebook Messaging
    In November 2010, the then-26-year-old Mark Zuckerberg sounded the death knell for email. Email was too slow, he said, and too formal. The youths don't like it. What they would ...
  • IT People: A Call For Compassion
    Imagine for a moment that you are a magician. You have worked hard to become an expert in your craft: making bunnies disappear, sawing ladies in half, reaching your hand ...
  • These Invisible Blind Spots Can Completely Derail Your Work
    These Invisible Blind Spots Can Completely Derail Your Work “Here, stand up against the wall,” said the optometrist. “I’m going to measure your blind spot.” I wasn’t sure what ...
  • After The First Idea, Think Bigger
    In just a few short hours, the curtain will go up on our fourth major TEDx event in my home city of Christchurch, New Zealand. I've been working with our ...
  • Mailchimp Founder Says Love Your Customers, Forget The Funnel
    Have you ever tried Mailchimp? It's pretty awesome, right? It feels good to use: the clean interface, the sensible reports, the cheeky copy ("Prepare for launch! You're about to send ...
  • The Right Kind Of Real-Time Marketing
    Last week, we spoke about the Federal Reserve and the challenges that exist when financial trades are happening in milliseconds. But the financial markets aren't the only arena suffering from ...
  • Fed Offers Wrong Response To Millisecond Heist
    There's a kerfuffle going on. Here's how I understand it: last week, the Federal Reserve announced that it would "not be tapering its bond buying program." This information was released ...
  • Why Facebook Is Dangerous For Kids
    Thanks to sites like Facebook and Snapchat, youth cruelty has access to dragnets instead of fishing poles, nuclear weapons instead of bows and arrows. The words that I was able ...
  • A Modular Cell Phone Begging To Be Built
    Last week, we had a little discussion, you and I. Remember? We talked about cell phone waste and how unnecessary it is to upgrade your device every six months. And ...
  • An Alternate Proposal To Frequent Phone Upgrades
    You don't need a new phone. I know Bill Hader is telling you that you do. Your fingers are all cut up from the cracked screen, your girlfriend has been ...
  • Time For News Organizations To Ban Analytics
    Last week, on a Facebook Page I manage, I posted a link about a woman talking down a gunman to save a schoolful of elementary kids. It got two likes.. ...
  • How To Pay For Friends And Not Influence Anybody
    The finest book I've ever read on how to behave on social media was first published in 1936. It covers everything: customer relationships, brand management, engagement, outreach, and more. Of ...
  • Nothing To Hide: A Short Story
    Pino yawned, removed his Samsung Visions S3, and rubbed his eyes. It was well past midnight and his code was starting to blur. "Time to go home," he said. From ...
  • Alan Cooper's Checklist For Being A Visionary
    "If we want users to like our software, we should design it to behave like a likeable person." So said Alan Cooper, the father of Visual Basic, back in 1999. ...
  • User Interface Is More Important Than You Ever Thought It Was
    Two aspiring young entrepreneurs sat across from us. College students, fresh-faced and wide-smiled. They told us about their product, their market research, their monetization strategy, their global ambitions. And then ...
  • Can The Tech World Beget A Less Bad Form Of Government?
    "Two wolves and a sheep voting on what to have for dinner." "The terrible tyranny of the majority." "The worst form of government, except for all the others." A lot ...
  • The Irony Of Employability
    During an interview by the undergraduate admissions office at the Cornell Hotel School in 1991, I happened to mention that I speak a few languages. "Ohh..." breathed the Dean. "That's ...
  • Cause And Effect On Social Media
    Studies are wonderful things. Take, for example, studies that show children whose homes have more books do better at school than children who don't have books at home. In particular, ...
  • A Minor Rant On Substance And Distractions
    It's hard work to stand up for what you think is right. The darkly satirical UK miniseries "Black Mirror" has an episode called "15 Million Merits," set in a not-so-futuristic ...
  • Google's Project Loon: Internet For Everyone
    Last week, in Christchurch, New Zealand, Google launched a world-changing initiative: Project Loon, balloon-powered Internet for everyone. "Sometimes," the cute kid narrating the launch video said, "everyone doesn't mean everyone." ...
  • Your Data Was Never Yours
    Did you really think it was? Did you really think the government could access none of it, that the miracle of an effectively free Internet was just a gift from ...
  • A Website's Work Is Never Done
    It's a lucky thing that websites are not babies. Either that, or it's a lucky thing I'm not a mother. By the time my websites are born, I hate t ...
  • Is It Possible For Web Companies To Be Built To Last?
    I used to be obsessed with Bejeweled. I played when I woke up. I played at work. I played at night, staying up until the wee hours of the morning, ...
  • The Most Impactful Mobile Revolution Begins Now
    Sometimes I do not know how to live. I recycle -- and drive to work. I buy the cardboard milk carton instead of the plastic one -- and emit tons ...
  • The Perils Of Google Glass
    Most of us have been there: you're sitting with a friend, maybe enjoying a nice meal or a glass of wine, and you get the urge to check your phone. ...
  • The Most Important Thing In The Digital Age
    "What is the most important thing in the world? It is people! It is people! It is people!" - Maori proverb. In other news you already knew, pretty much everything ...