3 results
  • Physical Stores Stay Relevant
    A recent interaction reminded me why a physical store will always have a decisive role in creating positive customer experiences, particularly when returns are involved. ...
  • Responsive Design: When One Size Does Not Fit All
    Far from a panacea, responsive design needs to be deployed only when developers have a clear understanding of how their content is used across devices and situations and the bandwid ...
  • Retailers: Make Friends with Showrooming
    Retailers need to embrace rather than resist consumer 'showrooming' as an opportunity to help the buyer bridge real and digital worlds in the increasingly complex purchasing decision process. The 'Amaz ...