retail

Social Media Expected To Drive Holiday Shoppers

With consumers determined to limit their holiday spending, a new study predicts they will do more of their Christmas bargain-hunting through social media, and less through search engines or shopper review sites.

The study, from Oneupweb, compared holiday traffic trends over the last two years at the top-ranking e-tailers, social sites and review sites against the latest user trends, and found that while search engines have typically been the leading driver to retail sites, "social media is influencing search behavior and affecting the purchases a consumer makes."

"We found that traffic to social sites steadily gained on retail sites in 2007 and 2008," it says. Despite a holiday bump, direct traffic to online retail sites fell 10%, behind traffic to social sites, which grew 12% from December 2007 to December of last year. "Traffic to the review sites remained stagnant throughout the year, experiencing a mild bump during the holiday season," the report says.

What's happening, according to the Traverse City, Mich.-based research company, is that consumers are much more engaged in talking about products and deals in the social world. Facebook -- with active users now averaging about 15 hours on the site per week -- contributes more than 3% of all traffic to the top retail sites online, it says, and as many as 25% of social network users post links to other companies, products or services. The report also cites a Penn State study, which found that one in five tweets mention a specific brand or services.

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Last year, e-commerce drew in $25.5 billion dollars, a 3% decline, while online traffic grew 10%.

Meanwhile, a separate study from the Luxury Institute reports that wealthy consumers are also warming to shopping via social networks. The study, which looked at 400 people with an average income of $415,000 and household net worth of $4.9 million, found that nearly one in five social networkers in this group also belong to a social shopping site, with Ideeli and Rue LaLa the most popular. And while 13% have joined a group that is based around a product, service or a brand, 24% say they would be likely to do so. The Luxury Institute also found these high-net-worth individuals have an above-average participation rates: Membership in social networking sites has increased from 60% in early 2008 to 72%, with 62% of those in the 55-plus age group participating.

3 comments about "Social Media Expected To Drive Holiday Shoppers ".
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  1. Kim Sheehan from UO, October 15, 2009 at 4:06 p.m.

    There's a free downloadable guide to getting started with Facebook; easy step by step instructions at http://www.grabbinggreen.com

  2. Mark allen Roberts from Out of the Box Solutions, LLC, October 16, 2009 at 3:32 p.m.

    If you are planning on getting a piece of the holiday retail dollars using social media, make sure you align yourself with a key strategic social media partner and not a "smore" ...a social media whore, as I discuss in my blog :http://nosmokeandmirrors.wordpress.com/2009/10/10/entrepreneur-best-practices-15-beware-of-smoressocial-media-whores/

    Mark Allen Roberts
    www.outbsolutions.com

  3. Alex Hawkinson from Mural Ventures, October 20, 2009 at 3:04 p.m.

    I really enjoyed your post. It resonates with me (http://bit.ly/MM6ZT) with bottom line being that "People Trust People". As peer recommendations become even more readily available with social media, it's no surprise that buying patterns will be influenced heavily by it.

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