Here are some guidelines to help avoid that fate.
Get Physical
Sight and sound are fine, but over-used. Leverage the sensory dimensions of feel, touch and taste to create more intimacy and differentiation. Remember: the brain originated with the sense of smell. So Descartes got it wrong. It's more like, "I smell, therefore, I feel/think" and will buy your product.
Keep It Simple
You've got three seconds to connect. The joke that has to be explained is never as funny as the joke you just get. The frustration of "huh" (message-itis) is marketing's hidden emotional cancer. Consumers feel lost more often than anybody wants to admit.
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Keep It Close to Home
Generate likeability and preference through familiarity. Most advertising has time only to echo the story already in your head and heart. Out-of-the-box ideas risk being out of one's emotional range. What's intellectually complicated merely becomes emotionally obscure in a 30-second spot.
Focus on Faces
The face is the center of our being, the barometer of one's health and beauty. It's also how we tell if we like somebody, or the place to check if we distrust what they're saying. Fake smiles don't fool us; everybody's a natural facial coder. For instance, "surprise" that lasts for more than a second isn't genuinely feeling surprise; it's canned, spin, rejected.
Make It Memorable
Ad agencies too often set a pace that feels like a blur to consumers. Their clients can meanwhile be foolishly blind to the need for an ad that has an emotional peak. People notice change; a solution where the "pain" of the status quo isn't conveyed adequately means the solution isn't perceived as valuable and the storyline just drones on.
Relevancy Drives Connection
Us and me is everything; attachment and self-esteem are the motivations that work best. Differentiation from rivals doesn't by itself deliver anything on behalf of your target market. In Latin, "motivation" and "emotion" have the same root -- to move, to make something happen. Without emotional engagement, you're dead.
Always Sell Hope
Meaningfulness is the key to sustained happiness. Create a powerful context, a way to enhance confidence and security, or merely sell a product or service instead. When we're happy we embrace a branded offer, and are inspired to solve problems at a clip that's as much as 20% faster (with superior results). In other words, happiness isn't "soft."
Don't Lead with Price
Price has only to be heard to be pigeon-holed, short-circuiting the emotional connection. In contrast, value gets assessed over time, based on the build-up of brand associations and experience of the offer. Make money by building a relationship. Loyalty is a feeling, after all, and in this case depends on overcoming our natural aversion of giving up cash for a company's goods.
Mirror the Target Market's Values
There are the ephemeral emotions created by responding to an ad as stimulation. But richer pay dirt results from evoking emotions that nourish brand equity through projecting a compelling brand personality and enshrining values that echo what the target market accepts and can embrace. Most companies merely talk to themselves, thinking the offer is the hero, when the consumer is.
Believability Sticks
Arguing through statistics is the least persuasive type of advertising. Analogies and cause/effect ads work because we intuitively believe the story and visuals. That enables us to believe the tale, not the teller, which is essential to ad effectiveness because corporate credibility is on life support.
Great article. More and more, science is confirming what we know instinctively. Don't give me the facts, tell me the story.
This aligns with one of my favorite quotes -- "emotion captivates, reason justifies." In fact, one of our Senior AE's just blogged about the same topic. Read more at http://bit.ly/bq75GO.
--pam
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Yes, yes, yes! Especially "Keep it simple"!