Most Popular Marketing Tool For Local Biz: Facebook

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Engaging local marketers like never before, a striking 70% of small businesses now use Facebook to reach consumers, according to new research from small-business social network MerchantCircle.

Up from 50% a year ago -- and topping the 66% of small businesses that currently use Google search advertising -- Facebook now ranks as the most popular marketing tool among local businesses.

True, adoption doesn't equal effectiveness, but 37% of local merchants now rate Facebook as one of their most effective tools -- just behind the 40% that cite the prime effectiveness of Google search.

Supplementing search and email marketing, time- and cash-strapped business owners are gravitating toward simple, low-cost online marketing methods like Facebook. "Many merchants are working with very small budgets and almost no marketing resources," said Darren Waddell, VP of marketing at MerchantCircle. As result, "the marketing methods we see gaining the most traction are therefore the ones that offer merchants simplicity, low costs and immediate results."

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On the other hand, buzzworthy marketing methods like mobile and group buying have yet to win over most local merchants, according to MerchantCircle's quarterly Merchant Confidence Index survey of over 8,500 small and local businesses nationwide.

According to the report, more than half of local merchants are spending less than $2,500 a year on marketing, and the majority -- 60% -- have no plans to raise their budgets this year.

These merchants are also price-sensitive, as one quarter of merchants cite high costs as their chief complaint about online marketing. Merchants are also struggling to manage their existing programs, the research finds, and don't have the time or money to take advantage of new, unproven services. Indeed, 37% cite lack of time and resources as their top online marketing challenge.

Also of note, Facebook Places has soared past Foursquare to reach a 32% current usage rate -- with an additional 12% of small businesses expressing their intention to use Facebook Places in the coming months. By contrast, Foursquare's usage has remained unchanged from the fourth quarter of last year at about 9%.

Twitter has also grown in popularity over the past year, with nearly 40% of local merchants using the microblogging platform to build awareness and community around their products and services -- up from 32% since the fourth quarter of 2009.

Overall, less than 15% of merchants report doing any sort of mobile marketing or advertising, and more than half have no plans to do so in the coming months. Lack of understanding remains a huge barrier to adoption, as 74% of merchants report not having a good idea of how to reach consumers via mobile marketing.

Group buying will also take time to penetrate the local market, according to MerchantCircle, as only 11% of local merchants have offered a "daily deal" using a service like Groupon or LivingSocial, with an additional 20% planning to do so in the coming months. Results of group buying have also been mixed and may be hindering growth, as 50% of businesses that have run a daily deal campaign say they would not do so again.

5 comments about "Most Popular Marketing Tool For Local Biz: Facebook".
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  1. Chris Nielsen from Domain Incubation, February 15, 2011 at 10:27 a.m.

    At first I found the percentage of 70% very hard to believe. But I was thinking that the businesses had created FB pages for their business. That is something that is not clear from the article and I doubt that is the case.

    What I think is more likely is that it's different kinds of contacts with consumers that is going on. A couple of months ago I heard that many younger people on FB no longer use email much, sending messages and using chat on FB. That is what I think is accounting for the stats on business use on FB.

  2. David Weinstein from Adneedle, February 15, 2011 at 10:38 a.m.

    Great observations. I think that small businesses lack an easy solution to online advertising. Their ecosystem is crowded with solicitation from SEM experts, Social media experts, and even local pubs trying to upsell using social media tools. Facebook is an easy way to reach local targeted audiences, is very inexpensive, and doesn't require a lot of budget monitoring or risk.

    Unfortunately what I am seeing is Facebook only ads don't generate the response that search and display provide. The social environment is less ad friendly than general web sites and less relevant than search. Facebook is a great way to get started , but a blended approach across search, social, mobile and display will lift response 23% over single channel online advertising. Infograph shows where people are spending their time online, and how the blended strategy delivers better results.

  3. David Weinstein from Adneedle, February 15, 2011 at 10:41 a.m.

    <<< infograph goo.gl/RzjNp

  4. Barrie Waisserberg from MDT Direct, February 16, 2011 at 1:40 p.m.

    There is a great application, www.bloom411.com, that I believe is in initial stages of launch however, it works to tie businesses to friends and friends of friends. Users can search within their area of need for whatever service or business they want and see which friends work there, friends of friends work there, which friends recommend the business, etc. These resources enhance the small business experience.

  5. Robert Ceier from TMS Inc, February 17, 2011 at 2:36 p.m.

    The survey finally states 50% of merchants who have used a daily deal will not do it again. Can anyone tell me specifically why?

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