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Apple Losing Luster Among Mobile Users

  • CNet, Tuesday, May 21, 2013 12:15 PM

Adding to suspicions that Apple is losing its luster, new data shows that customers are not as happy with the company’s phones as they were a year ago. “According to an American Customer Satisfaction Index report issued today, Apple received a score of 81 (on a scale of 100) in terms of customer satisfaction,” CNet reports. “But the company dropped 2 percent from its 2012 position, and the iPhone lags the customer satisfaction rating of 86 for Apple's desktop, laptop, and tablet business.”

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