According to a report in the Independent, PayPal believes that this helps bring smaller merchants a more personal connection with their clientele. "This is another step on the journey towards a wallet-less High Street, where customers will be able to leave their wallet or purse at home and pay using their phone or tablet. We predict that by 2016 this will become a reality," says Rob Harper, PayPal head of retail services.
The pilot program is testing the system with about a dozen locations in the London suburb. According to a promotional video from PayPal, the system allows merchants to address the customer by name, serve customers who don’t have enough cash with them, and take payment anywhere in the store from a clerk’s smartphone or tablet.