Around the Net
Customer Service Should Rock
- QSRWeb.com, Monday, September 16, 2013 8:06 AM
Jim Knight, former training and development director at Hard Rock International, responsible for creating programs throughout the brand's system, has ideas about how to creative service that rocks. Knight, who gave the keynote at the Retail Customer Experience Executive Summit in San Diego, said having a simple, one-sentence-long mission statement is important. If it's longer, "your people won't know it."
