Mobile consumers are interested in using their phones for
transactions, but those transactions don’t necessarily include mobile payments.
I just came across some interesting research from TSYS in its 2013 Consumer Payment Choice Study.
The third annual study looks at consumer payment preferences, primarily dealing with credit and debit cards. But deep inside the study is one question that provides some insight around mobile transactions and payments.
What I find interesting is not only what consumers are interested in but also what does not interest them, even though there are no majorities in any case.
In the category of “very interested,” many consumers lean toward practical, day-to-day functions, some of which would use the phone to quickly stop a transaction. Here’s where consumer fall in the “very interested” category:
advertisement
advertisement
And then there is what many consumers don’t want to do. These include making small purchases and using mobile wallets. Here’s where consumers fall in the “not interested” category.
While many consumers are interested in using their phones for transactions, the way most will use them is still to be determined.
Why not? Chief among the many reasons is they see mobile payment as more neat-o than necessary. Cards and cash still work fine, and seeing as they can’t buy everything with just their smartphones, they still have to carry wallets and pocketbooks anyway. So why add a new layer of technology?
Please check out this blog on the subject from Jitendra Gupta, CEO, Punchh
http://www.fastcasual.com/blog/9817/For-now-mobile-payment-is-more-neat-o-than-necessary
Right, Ann, many enamored with the technology rather than the function.