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Social Networks Count On Labor Force To Keep Their Content Clean

  • Wired, Friday, October 24, 2014 12:33 PM
How do social networks protect users and advertisers from the ugly side of user-generated content? Do they have some magic algorithm? Hardly. Rather, as Wired reports, they employ a “massive labor force” to handle “content moderation,” i.e., the removal of offensive material. The stakes couldn’t be higher. “Companies like Facebook and Twitter rely on an army of workers employed to soak up the worst of humanity in order to protect the rest of us … and there are legions of them.” One expert puts the number at “well over 100,000.”
 

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