In 2015, expect to see a growing focus on customer service and leveraging service as a competitive advantage to increase customer engagement, sales and profits. So, how can companies help
customer service agents -- and consumers -- access the right answers to the right questions more quickly? Efficient self-service will play a key role, but it's just part of the story. Let's take
a closer look at some of the trends worth watching -- and embracing -- if you're the one charged with managing customer service or sales for your organization.
Read the whole story at CIO Today »
