Case in point: Google is taking another crack at Google Glass. Glass has the potential to be a disruptive technology. And the way the company approached it was very much in the Google way of doing things: putting a beta version out there and asking for public feedback. Some of that feedback was positive, but much of it was negative. That's natural. It’s the negative feedback you’re looking for, because it shows what has to be changed.
The problem is that Glass V 0.9 is now pegged as a failure. As MediaPost's Laurie Sullivan notes, Google is trying a different approach, which appears to be taken from Apple’s playbook. The company is now developing it under wraps, with a new product lead, and you probably won’t see another version of Glass until it’s ready to ship as a viable market-ready product.
The problem here is that Google may have lost too much time. As Sullivan points out, Intel, Epson and Microsoft are all working on consumer versions of wearable visual interfaces. And they’re not alone. A handful of aggressive start-ups are also going after Glass, including Meta, Vuzix, Optinvent, Glassup and Recon. And none of them will attract the attention that Google did, simply because they’re not Google.
Did Google screw up with the first release of Google Glass? Probably not. In fact, if you read Eric Ries’ "The Lean Startup," the company did a lot of things right. Google got a minimally viable product in front of a market to test it and see what to improve.
No, Google’s problem wasn’t with its strategy but with its speed. As Ries states, “The goal of a startup is to figure out the right thing to build—the thing customers want and will pay for—as quickly as possible.” Google didn’t move fast enough with Glass. And I suspect it was because Google isn’t a startup, so it can’t act like one. Again, from Ries, “The problem isn’t with the teams or the entrepreneurs. They love the chance to quickly get their baby out into the market. They love the chance to have the customer vote instead of the suits voting. The real issue is with the leaders and the middle managers.”
Google isn’t the only company to feel the constricting bonds of being a public company. There's a long list of world-changing technologies that were pioneered at places like Xerox and Microsoft and were tagged as corporate failures, only to eventually change the world in someone else’s hands.
I suspect the days are many when Larry Page and Sergey Brin are sorry they ever decided to take Google public. Back then, they probably thought that the vast economic resources that would become available, combined with their vision, would make an unbeatable combination. But in the process of going public, they were forced to compromise on the very spirit defined by that vision. They want to do great things, but they still need to hit their quarterly targets and keep shareholders happy. Those two things shouldn’t be mutually exclusive -- but sadly, they almost always are.
It’s probably no accident that Apple does its development in stealth mode. Apple has much more experience than Google in being a public company. Its strategists have probably realized that it’s not the buying public you keep in the dark, but analysts and shareholders. Otherwise, they’ll look at the early betas -- an essential step in the development process -- and pass judgment, tagging them as failures long before such judgments are justified. It would be like condemning a newborn baby as hopeless because she can’t drive a car yet.
Google is dreaming big dreams. I admire that. I just worry that the structure of Google might not be the right vehicle through which to pursue those dreams.