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Google Testing Live Chat Within Business Search Results

  • TechCrunch, Wednesday, February 25, 2015 11:24 AM
Google is testing a service that builds live chat with businesses into search results. The service, as TechCrunch reports, relies on a new link that shows whether a business is currently available in search result, which, when clicked, “immediately launches a chat via Google Hangouts (on either desktop or mobile) if they are.” Notes TechCrunch: “The service resembles Path Talk’s direct messaging platform with local businesses, but incorporates its service right into the business listing search result card it shows on”

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