OTT Viewers Click Off With Great Frequency

New over-the-top (OTT) TV service consumers don’t have much patience.

Around 75% of OTT users quit a video experience after more than four minutes, according to new study by video optimization company Conviva.

Reasons include poor video streaming quality and/or excessive interruptions. Only one in four viewers makes it past the four-minute mark.

Still others keep trying. The research says after having a poor video experience, 49% close the video and try again; 29% close the video and try a different Web site/media platform; 11% stop watching video altogether; and 10% look for new content on the same app/site.

Additionally, one in three abandoned their OTT provider if they have a bad experience. Estimates are the OTT market could become a $10 billion business by 2018.



Early this year, Conviva conducted a survey of 750 U.S. consumers of both genders, aged 26–34, representing what it says is “an important portion of those who appear most likely to select OTT video instead of traditional pay TV services.”

Conviva says much also depends on specific markets in how consumers will react. The U.S. is at 3.75 Mbps sustained picture fidelity -- a high quality -- and a 0.48% interruption rate rate. Other countries have a slightly lower quality rate on average, but a much better lower interruption rate -- including the U.K., Japan, Canada and the Netherlands.

1 comment about "OTT Viewers Click Off With Great Frequency".
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  1. Jim Monroe from Net2TV Corporation, March 31, 2015 at 9:43 a.m.

    The Conviva report does not say “Around 75% of OTT users quit a video experience after more than four minutes,” it says "Only 25 percent of respondents would engage with video content for more than four minutes of an inferior viewing experience."

    This is an important distinction that should be corrected. The report was about video quality, not a problem inherent in OTT video, which this article implies.

    A better headline would be "OTT Viewers Have Little Tolerance for Poor Quality."

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