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How One Small Town Turned Twitter Into A Civic Asset

  • Medium, Monday, April 20, 2015 11:41 AM

Researchers at MIT Media Lab are intrigued by a small town in Spain, and its use of Twitter as a civic communication platform. “Since launching the initiative in 2011, [Mayor] Rodríguez Salas has been recruiting his 3,500 townspeople to not only join the social network but have their Twitter accounts locally verified at town hall,” they write on Medium. “In the most basic scenario, a citizen who has a question, request or complaint tweets it to the mayor or one of his staff, who work to resolve the matter.”

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