Commentary

Social Media Is The GO-TO For Small Business Marketers

Social Media Examiner’s seventh annual Social Media Marketing Industry Report, a survey of 3,720 marketers, business owners and solopreneurs from the U.S. and overseas, reveals some social media trends gaining momentum, as well as some surprising stalls, writes Suzanne Delzio.

96% of survey participants use social media marketing, and 92% of those agree or strongly agree with the phrase, “Social media marketing is important for my business.”

Social Media Is Important For My Business Or Company

Strongly agree

58%

Agree

34

Uncertain

7

Disagree

2

Source: SocialMediaExaminer, June 2015

93% of respondents use Facebook, ahead of Twitter at 79%. In the coming year, 62% of respondents plan to increase their use of Facebook for marketing purposes. 66% will increase Twitter, YouTube and LinkedIn activity. 71% of businesses with 100+ employees use YouTube, compared to 38% of the self-employed.

Use of Social Media

Social Media

% of Respondents Using

Facebook

93

Twitter

79

LinkedIn

71

Google+

56

YouTube

55

Pinterest

45

Instagram

36

All others

≤ 15

Source: SocialMediaExaminer, June 2015

B2B respondents for this survey report that LinkedIn is their number-one choice for social networking because B2B businesses are looking for the marketing people, facilities managers, buyers and others who rely on LinkedIn for industry connections and news.

B2C companies, on the other hand, go to Facebook first and in larger numbers, as Facebook is comprised of nearly every consumer on the planet.

Number 1 Choice For Social Media

Social Media

B2B #1 Choice

B2C #1 Choice

LinkedIn

41%

9%

Facebook

30

65

Twitter

19

10

YouTube

4

4

Google+

3

4

Pinterest

2

4

Source: SocialMediaExaminer, June 2015

Despite the fact that 92% of small businesses agree that social media is important for their business, the majority of small businesses either don’t know if Facebook achieves the goals they’ve set, or it does not achieve those goals. Despite the high numbers using Facebook, just one in three self-employed respondents characterize Facebook efforts as “effective.”

Effectiveness of Facebook Efforts

Consider effective

% of Respondents

Strongly agree

9

Agree

36%

Uncertain

35

Disagree

19

Source: SocialMediaExaminer, June 2015

Because of the crush of responsibilities they have, small business owners worry about the time it takes to keep an audience engaged on social channels. 33% of study respondents report that they devote 1 to 5 hours weekly to social media marketing; however, 25% spend 6 to 10 hours each week.

51% of businesses with 10 or fewer employees, who spend 6 hours or more on social media marketing, still believe that it reduces overall marketing expenses.

Time Devoted To Social Media Per Week

Hours Per Week On Social Media

% Of Respondents

None

3%

1-5

33

6-10

25

11-15

12

16-20

10

Others ≥ 21

4

Source: SocialMediaExaminer, June 2015

Even though “increased exposure” is more difficult to measure than traffic or bounce rate, marketers and small business owners rank it the number-one benefit of marketing on social media.

77% of the survey respondents consider the traffic that comes to their sites via social referral a significant benefit. And, social media bringing additional traffic to respondents’ websites increases year after year, from 61% of those using it less than 1 year to 82% calling it effective after 5 years.

Benefit Of Social Media Exposure To Small Business Owners

Top benefit

% of Respondents

Increased exposure

90%

Increased traffic

77

Develop loyal fans

69

Provide marketplace insight

68

Generate leads

65

Improve search rankings

58

Grow business partnerships

55

Improve sales

51

Reduce marketing expenses

50

Source: SocialMediaExaminer, June 2015

Once a small business determines which channel drives the most valuable (and intentional) traffic, the next step is to provide the content to engage that traffic.

Despite the easy digestibility of video and visuals, marketers pinpointed blogging as their most important type of content. Consumers now research their purchases thoroughly before buying, and the blog provides more extensive information than the quick image or one minute teaser video, says the report.

Important Content

Most Important

% of Respondents

Blogging

45%

Visual

34

Videos

19

Podcasting

2

Source: SocialMediaExaminer, June 2015

For a free copy of the 2015 Social Media Industry Report from Social Examiner, please visit here.

 

 

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