Three-Point Strategy: Audience, Goals, and Sequencing
As has been widely discussed, cookies can be unreliable in the mobile multiscreen space (and won’t work in apps). That leaves the pursuit of cross-device metrics to mainly deterministic (log-in data) and probabilistic (algorithmic) methods for matching: still the two de facto ways to identify a user in tandem with a given device.
So what has changed, and what is changing, for cross-device targeting? We can focus on three approaches that we’re seeing advertisers use:
First-party data defines audience. As eMarketer notes, brands’ use of customer behavior data to match users to devices is increasing to among 90% of brands surveyed. And that data often belongs to publishers to use already, as it emerges from site traffic, customer-relations management, and the like.
Objectives and expectations must align with cross-device strengths. Cross-device best practices should primarily focus on the goal of reaching a finite number of users many times on multiple devices. In this way, marketing begins to understand consumer behaviors and conversion points within a given user type. This is almost entirely the opposite of a typical omnichannel strategy, but it is the hallmark of successful cross-device programs.
Sequencing: build the narrative. In a well-constructed cross-device program, every device and environment is served its own creative, and each message is served to each device once per user. After users see one video ad on a tablet, for example, and they are assigned to an audience segment, they then receive the next ad on the next device. The concept is one of narrative draw, a journey into the funnel. In this way, marketers can create high-value segments.
Learning from Successful Cross-Device Campaigns
What does it look like when a campaign in the cross-device ecosystem fires on all the cylinders we’ve just considered? Here’s what a major financial advertiser achieved on a recent cross-device campaign.
Mobile prospecting is conversion prospecting. The financial advertiser saw a 40% lift on conversion rate by tracking cross-device conversions.
Cross-device is a lens onto lifetime value (LTV). Cross-device attribution provided new insight into user life-stages and device actions. For middle-tier LTV users, 42% of the measured actions were cross-device. Middle-LTV users converted on a device different from the one they used to consume media 68% more often than users in the highest LTV tier.
Cross-device finely tunes future lifetime-value tactics: Targeting specifically those middle-LTV users across mobile devices, the advertiser saw an 83% increase in conversion rate.
The future that cross-device is helping to create is one rich with a new understanding of value, an understanding not fully available when measured by a single device via last-touch attribution.
As cross-device programs continue to evolve, publishers and brands will continue to shift perceptions of the role device type plays. From discrete models to ones that include a network of interactive components, marketing will be increasing empowered to identify when a given mobile device is in fact a touchpoint that assists in driving a conversion on another device, mobile or not.