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Technology Problems Influence Auto Brand Perception

J.D. Power’s 2016 Dependability Study includes some interesting brand rankings which hint at changes. For the fifth year in a row, Lexus was tops in the rankings. The biggest problem reported by study participants? Pairing a vehicle's ACEN system with a smartphone, using Bluetooth. Voice recognition software glitches were a close second. And navigation glitches were a source of many, many headaches.

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