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Amazon Service Giving John Lewis Sleepless Nights

Speaking yesterday at Marketing Week Live, John Lewis’ head of customer marketing Chris Bates said: "I wouldn't say Amazon opening physical retail sites is a cause for concern. What keeps us awake at night is just how easy they've made the one-click shop, the consistency of their fulfilment and the impact of Prime as the default choice for so many users; Amazon Fresh could be very compelling."

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