Like most consumers, almost all Millennials shop in person, but they also turn to their smartphones for all kinds of commerce.
Millennials in the U.S. who shop in person do it because of a sense of immediacy and the ability to touch the product, and to see if it fits, based on a new global study.
The majority (66%) of Millennials overall shop in a store rather than online in order to get the product right away and 66% because they are able to see, touch and try the merchandise.
The study is based on a survey of 2,800 Millennials across seven markets (U.S., U.K., Germany, Mexico, Brazil, Hong Kong and Malaysia) conducted by LexisNexis Risk Solutions.
More (77%) of Millennials in the U.S. have that sense of immediacy and 74% want to be able to see and try the merchandise.
However, American Millennials also are turning to their smartphones for a range of transactions, most notably banking. Here is where U.S. Millennials conduct transactions via mobile:
This is consistent with numerous studies that find most shoppers make their final purchase in a physical store, although mobile devices are used throughout the entire Mobile Shopping Life Cycle.
For U.S. consumers, activities that involve higher risk, such as opening a bank account, are done in person. But mobile is involved in conducting activities in a number of them. Here’s where Millennials use mobile:
In yet another area that mobile payments may be being held back, many Millennials are not feeling confident that they can trust those who provide them.
For example, a large majority (87%) of American Millennials use cash, 78% use a debit card, 77% use a credit card, and 55% use a gift card, but only 12% use a mobile wallet. The largest country use of mobile wallets is Mexico, with 19% of Millennials.
Millennials also have a sense of distrust with retailers and communications companies, along with payment providers. Here’s where U.S. Millennials have no trust at all:
So it still looks like some effort and time will have to be involved for Millennials to fully embrace mobile commerce across the board.
These are not the only concerns among Millennials. Here’s a breakdown of some of the statements around identity or debit or credit information being compromised:
These issues sound pretty much the same as those facing the masses.
This column was previously published in MobileShopTalk on October 19, 2016.