A Quarter Of Holiday Email Revenue Derived From Smartphones, Report Says

A quarter of email-driven revenue was derived from smartphones in the last quarter of 2016, according to Yes Lifecycle Marketing's latest benchmark report released Tuesday.

Thirty-seven percent of all email-driven orders and 26% of all email-driven revenue were derived from smartphones in the fourth quarter, per Yes Lifecycle Marketing’s analysis of almost 8 billion emails sent in fourth-quarter 2016 via its Yesmail360 platform.

The report suggests that email remains the major revenue driver, but shifts in consumer mobile behavior have impacted email engagement and conversion rates. 

Email-driven orders placed on mobile devices have almost tripled over the past three years, according to the marketing technology company, while email-driven revenue orders on smartphones have increased 250% over the same time period. More than half of all email clicks came from mobile devices -- an 8.5 percent increase year-over-year and a 31.5 percent increase over the past two years.

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Although email-driven smartphone revenue increased year-over-year, the number of smartphone orders has actually decreased. Mobile click-through-rates declined 14.4% year-over-year and 12.6% quarter-over-quarter, according to the study -- the first time that mobile engagement trended down since the company began analyzing email engagement behavior.

“With mobile CTO reversing its trend and declining, tactics like responsive design are no longer enough to spark engagement,” states Michael Fisher, president of Yes Lifecycle Marketing. “Marketers need to pay attention not only to the design of mobile emails, but now, even more so, the content and context.”

Email marketers have also improved their email subscriber list recruitment strategy, according to the study, as email subscriber growth increased in fourth-quarter 2016 substantially more than usual. New subscriber growth in fourth-quarter 2016 jumped to 11.7% compared to 5.7% in 2015 and 6.1% in 2014.

Yes Lifecycle Marketing is a cross-channel marketing technology company. Its parent company, Infogroup, is a Big Data and marketing services provider.

1 comment about "A Quarter Of Holiday Email Revenue Derived From Smartphones, Report Says".
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  1. Greg Krehbiel from Kiplinger, February 23, 2017 at 4:46 p.m.

    If 1/2 of emails are opened on mobile, but only 1/4 of the revenue is from mobile, then mobile is pretty awful on the revenue side. 

    We need (1) a way to make m-commerce easier, or (2) a way to help people to open and read an email on mobile, but do the transaction on a real computer. 

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