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LL Bean Alters Overly Generous Return Policy
- USA Today, Monday, February 12, 2018 8 AM
L.L. Bean said that abuse of its century-old returns policy led it to update the rules. Shoppers will have only one year from the time of purchase to return a product they find unsatisfactory. The retailer's executive chairman, Shawn Gorman, said in a letter to customers that “increasingly, a small but growing number of customers has been interpreting our guarantee well beyond its original intent.”
