Around the Net

American Airlines Reigns In Customer Compensation

American Airlines in January introduced a new software program called iSolve designed to allow flight attendants and customer service agents on the spot to compensate inconvenienced passengers with frequent flyer AAdvantage miles. But six months into the program, AA management apparently felt the need to issue a memo to flight attendants detailing specific issues for which passengers cannot seek iSolve compensation.

Read the whole story at Chicago Business Journal »

Next story loading loading..