• by Chuck Martin , August 28, 2018

The additions of robots and augmented reality are among a new set of predictions related to the retail industry by Infinity Research.

Promising innovations in technology will transform the future shopping experience, states the report.

Augmented reality can be used to visualize a piece of furniture in a store as well as allow customers to see how clothes would look on them without having to do multiple trials of garments.

Store experiences will become personalized with retailers using beacons, mobile apps and other IoT devices to help customers find products that best suit their tastes. The personalization can lead to increased customer satisfaction and loyalty, according to the predictions.

Robotics are projected to play a role in the future of retail, with robots being used to restock shelves. Robots can travel through aisles checking for misplaced items and vacant shelf space and then notify employees to order more.

“These promising innovations in technology will turn the tables for the customers’ ease of shopping and transform their whole shopping experience,” states the Infinity Research tech trends report.