Bank Of America Adds AI Features To Mobile App

Bank of America has updated its mobile app to include enhancements to its artificial intelligence-driven virtual financial assistant.

The banks’ virtual voice assistant Erica app now includes features such as an enhanced shopping experience and several updates for debit and credit card holders.

The new features will allow customers to ask Erica for details on potential unauthorized card charges and for help with initiating a dispute.

“The new look and feel of our mobile app reflects Bank of America’s focus on delivering solutions for clients that are timely, relevant and accessible, however they choose to bank,” stated David Tyrie, head of advanced solutions and digital banking at Bank of America. “This mobile experience makes it easier and more convenient for clients to bank with us and empowers them with information and insights to make better financial decisions.”

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