AOL has cut 700 jobs from its access business unit, which manages the company's various ISP functions, as part of an ongoing cost-cutting measure that has pared down the company's customer service
departments, including the scaling back of business centers in Orlando, Tucson, and Jacksonville. AOL spokesman Nicholas Graham said AOL users have come to rely on customer service less, and call
volume is down, so that sector was seen as a place where where cuts could be made. "Our membership has evolved and changed a great deal over the past few years. Our members have become more savvy and
they've sought self-help tools on their own, rather than contacting America Online," Graham said. "What it really is--is an ongoing effort by the company to manage costs--this is simply the end of a
process that began much earlier this year."