Why Web Freedom Won't Be The Same After COVID-19

The following is a (very slightly updated) post that was originally published in an earlier edition of Media Insider.

During the very earliest days of the internet, there was a law passed that effectively gave what were then tiny or nonexistent web platforms the right to act as technology rather than publishers. This meant that no one could hold YouTube, Facebook or any of the other platforms responsible for what they shared.

Back then the term social media didn’t exist, and the rule -- known as Section 230 of the Communications Decency Act of 1996 -- would be heralded as the critical piece of legislation that allowed the web to flourish.

Flash-forward to 2019, before the pandemic, and already there was a battle heating up to redraw or remove Section 230, giving politicians the power to legislate the internet, and individuals who felt wronged the ability to sue platforms.



So, as platforms battle to provide factual, accurate COVID-19 information, and both the right and the left agree that Section 230 needs to be changed -- or maybe even repealed -- what are the likely outcomes?

SXSW convened a panel of industry leaders to explore this conversation. The panel was produced in virtual space and can be viewed here. 

But some of the questions and conclusions jumped off the page.

"There's a lot of truth in the idea that Section 230 created the space for the companies to develop [and] create their own rules of what's acceptable and what's not on their platforms because they didn't have the shadow of liability hanging over them,” said David Kaye, the United Nations Special Rapporteur on Freedom of Expression, and a law professor at the University of California, Irvine.

"I do not want the government to be the ones to decide what should or shouldn't be posted online,” said Yaël Eisenstat, a visiting fellow at Cornell Tech. "I want to think about this in a new way that actually applies in 2020, as opposed to in 1996 when this was written.

“So a platform like Facebook, for example, they don't just host content. They're not just a neutral intermediary. Their algorithms are deciding how they are curating content.”

And not only does section 230 current protect platforms from liability, but it incentivizes them to micro-target salacious content based on what many think should be private data.

"The platforms are just sucking up all of this information about us,” said Ellen Weintraub, commissioner at the Federal Election Commission. "In some cases, not only is the person next door not getting the same advertising that you're getting, but the person sitting across the table from you in your own home might be getting different advertising than you are getting because it is micro-targeted to that degree based on data that nobody really voluntarily gives up."

So wouldn’t that fact increase the accountability of the platforms and lead to revoking of  230? Kaye says not so fast. “It's not like you can just wave a wand and suddenly… there’s new legislation that is bipartisan and everybody agrees to.”

Section 230 means different things to different people. Joe Biden, now President-elect, says he wants to revoke 230. Democrats are looking to have new tools to confront fake news, sex trafficking and other objectionable posting. Conservatives are looking to be able to fight what they say is the platform's liberal biases.

Kaye said there’s danger ahead from such partisanship. "Some of the proposals that have been made in Congress... particularly from the right, but not only from the right, have been pushing [for] liability for the companies for some of the decisions they make around political speech, which I think is actually quite dangerous."

Thinking about Facebook, Eisenstat said “They're not a neutral platform and they're not a publisher. I don't want The New York Times to be regulated the exact same way I want Facebook to be regulated, because the New York Times actually has a fact check. They have a whole journalistic process. Facebook, it's a free-for-all. Why don't we actually create a new category that's neither publisher nor platform -- that's like a digital curator?”

Eisenstat says the reworked 230 would mean accountability not for what is published, but for how platforms use algorithms to amplify content. "How do you make their algorithmic decision-making more transparent, so that we can say, it's not that you're responsible for the fact that this disinformation is on your platform, you're responsible for the fact that your algorithm decided to amplify it to two billion people, whereas before that person would have gotten no [exposure]?”

It’s going to be some time before Congress gets back to the meat and potatoes work of legislating, and even then changes to Section 230 may seem less relevant in the new economic times that lie ahead.

But with few issues that share a bipartisan motivation, changes in how the law sees the responsibilities and freedoms of web platforms are sure to make its way back to the legislative agenda in the not-too-distant future. Stay tuned, because however this plays out, there are changes in the air for platforms and their role as content publishers.

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