• by Ray Schultz , January 6, 2021

PROS Holdings Inc., a provider of customer experience tools, has appointed Martin Simoncic as chief customer officer. He succeeds John C.P. Allessio, executive vice president and CCO, who will retire later this month.  

Previously, Simoncic served as vice president, customer success and professional services at Vertafore. 

This is Simoncic’s second stint at PROS — he spent 11 years at the company, serving as vice president of professional services and vice president of product management as well as in other roles.  

Simoncic brings “extensive experience and deep passion for customer adoption and retention,” states Les Rechan, chief operating officer of PROS.

He will be responsible for customer success, customer support, professional services, training and enablement worldwide. 

Rechen praises Allessio for establishing “the CEE functions and programs needed to drive broad adoption of our AI technology platform.”

Simoncic is also an adjunct professor at Rice University’s Jesse H. Jones Graduate School of Business.