• by Ray Schultz , April 28, 2022

Twilio, a customer engagement platform and parent of the SendGrid email service, has hired its first chief privacy and digital officers.

Reeny Sondhi has been named chief digital officer and Amy Holcroft has been named chief privacy officer. 

The C-Suite hires will help the firm navigate “tectonic shifts in online consumer privacy regulations, norms, and practices,” says Khozema Shipchandler, Twilio’s chief operating officer.  

Shipchandler adds that “responding to this evolving landscape successfully is critical for Twilio and for our customers.”

Sondhi, based in San Francisco, will lead the scaling up of technology operations as the company focuses on becoming an end-to-end customer engagement platform. Sondhi will report to Shipchandler. 

Previously, Sondhi served as chief security officer at Autodesk, and prior to that, led security engineering for EMC, now part of Dell.

Sondhi serves on the board of Rapid7, a growth business in cybersecurity,

Based in London, Holcroft will lead the team that enables Twilio's 250,000+ customers worldwide to comply with information privacy laws.

Holcroft will report to Dana Wagner, chief legal officer at Twilio. 

Holcroft previously worked for 13 years as privacy leader at HP Company and Hewlett Packard Enterprise. She is a trustee for the Sir Halley Stewart Trust and Educating Kids Outdoors.