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Ace Hardware Tops In Customer Satisfaction

Ace Hardware at the top of the J.D. Power 2022 U.S. Home Improvement Retailer Satisfaction Study for the 15th time in 16 years “Overall customer satisfaction with home improvement retailers is 849 (on a 1,000-point scale), up a significant 22 points from the 2021 study,” per Chain Store Age. “Ace Hardware continues its long streak of highest-ranked performance in the home improvement retailer category, but the big box stores—Lowe’s and Home Depot—see the biggest year-over-year gains in customer satisfaction."

Read the whole story at Chain Store Age »

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