• by Tanya Gazdik , January 26, 2023

Ford Motor Co. is expanding its pickup and delivery and mobile service to customers nationwide in an effort to enhance the ownership experience. 

The nationwide acceleration is part of Ford’s effort to provide convenient options for vehicle service, from oil changes to recall repairs for retail, fleet, commercial and government customers.

According to the J.D. Power 2022 U.S. Customer Service Index Study, customers who use remote experiences for vehicle repair are more likely to recommend their brand to a friend or family member.

Customers who have used pickup and delivery and mobile service indicate they love the convenience and flexibility, says Todd Rabourn, North America regional CX director. 

“This program increases the access customers have to remote service options, so whether you’re due for an oil change or need to resolve a recall, it’s easier to have your vehicle serviced with less disruption to your life,” Rabourn says in a release.

The expanded program provides dealers with additional support to offer the complimentary remote services. The program is voluntary for dealers.

“We’ve been working with multiple teams at Ford to offer our customers more ways to personalize vehicle service,” said Tim Hovik, national dealer council chairperson. “By expanding the remote experiences offerings, we can accelerate our ability to be there for customers whenever and wherever they need us.”

With pickup and delivery, the customer’s preferred Ford dealer will come to their home or place of business, pick up their vehicle and return it when the repair has been completed. 

For light repairs and routine maintenance, a mobile service van is dispatched to perform service at an eligible location of the customer’s choice.

Participating dealers have the ability to set their own service and mileage limits for each type of remote experience.