• by Ray Schultz , February 16, 2023

Twilio achieved revenue of $3.83 billion in 2022, a 35% hike over the prior year.  That included revenue of $1.02 billion, a 22% increase YoY. 

But the company reported an operating loss of $1.2 billion for the full year, versus $915.6 million for 2021. The fourth quarter saw a $218.6 million loss, compared to $283.6 million in the previous year. 

In making the announcement, Twilio reported that Eyal Manor is stepping down as chief product officer, effective February 28.

This follows news earlier in the week that the company is laying off 17% of its workforce. Twilio had 8,156 employees as of December 31, 2022.

On the positive side, the firm had more than 290,000 active customer accounts on December 31, up from 256,000 one year earlier. In addition, the company has revised its guidance for Q1 2023, forecasting $995 million to $1.05 billion, which would show 14%-15% growth YoY. 

Is Data & Applications revenue hit $441 million for the year, showing 35% growth YoY, and rose 25% to $118 million for Q4. 

“I'm happy with our Q4 revenue and profit performance versus our plan, but our dollar-based net expansion rate (DBNE) of 110% was a step down from our recent results,” says Jeff Lawson, co-founder and CEO. Our usage-based model is a more immediate reflection of macro economic factors than traditional bookings-based subscription revenue.” 

In other news, Twilio announced today that its board has authorized a share repurchase program of up to $1.0 billion of the firm’s outstanding Class A common stock. Lawson said he will be personally buying $10 million of Twilio equity. 

On Monday, the company announced it is restructuring into two business units -- Twilio Communications and Twilio Data & Applications -- each of which will contain its own sales, R&D and operational resources.  

Twilio Data & Applications will be headed by Elena Donio. Twilio Communications will be led by Khozema Shipchandler.