"We believe eBay's biggest challenge is an inferior technology platform, which is making it difficult for the company to compete with other e-commerce platforms, such as Amazon's," Khan wrote. "In our view, the company has yet to deliver meaningful improvements in search functionality or user experience, which we believe is evident in the inverse relationship between the listing growth rate and conversion rate. We think that if eBay fails to improve the user experience, it will inhibit future growth even when the economy recovers.
The report also cites a slowdown in the rate of growth of eBay's "non-core" assets, including revenues at online escrow and payment service PayPal, as well as weakness in some of eBay's other e-commerce related businesses, including StubHub and shopping.com.
"We believe margins will be difficult to maintain given declining revenue growth and likely mix shift toward lower margin businesses, including PayPal and Skype, and increased investment in sales and marketing for the Marketplaces business likely," Khan projected.