• Summer Rerun: PepsiCo's Gaming ZEN: Be the Ball
    Gaming is as huge as it has been hard for marketers to crack. Advertising traditionally is all about interruption and distraction, but players engage their favorite shooter or tile-match app specifically to avoid distraction, to immerse their senses, to focus attention. PepsiCo is among the true pioneers marketing into this space. Paul Mascali, who leads that effort, tells Brand Insider this week that enhancing gameplay, not distracting from it, remains the simple rule of marketing into game experiences. The goal is not just to be in the game, but to think like a game designer.
  • Meaningful Analytics: Walgreens Rethinks the Customer as Patient
    Walgreens is fundamentally changing its relationship to the people it serves. The prescription customer has become the healthcare patient, and Walgreens has had to marshal its data and communications to craft personalized interactions with a massive base, who have often been invisible to the healthcare economy. At MediaPost's Pharma and Health Insider Summit last month, we explored with Walgreens-Boots Alliance's VP of Customer Experience Fauzia Somani how the company is making this transition from pharmacist to healthcare provider.
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