In another sign of consolidation in the email tech field, parent CM Group will be adding $60 million in revenue and new technologies. Read the whole story

The personalization tool combines probabilistic customer data with "zero-party" data, and relies on deep learning and AI-driven decisioning. It utilizes algorithms to pick the … Read the whole story

The main digital goal is improving the customer experience, FPX reports. Read the whole story

Could it be that Microsoft knows its customer-service processes and procedures are so dishonest and appalling (and evidently low cost) that they can simply … Read the whole story