Amazon says less than 1% of reviews are fake, according to a study by CHEQ and the University of Baltimore. Amazon analyzes 10 million reviews a month using a combinati ...

Negative reviews are an important tool for shoppers because they demonstrate to consumers that brands can and will make things right, a PowerReviews survey of more than 6,500 consumers sh ...

Google reviews continue to support the company's growing knowledge graph and its impact on personal lives and businesses. In fact, the company uses reviews as a ranking tool in searc ...

Birdeye analyzed data from more than 60,000 businesses to understand the pandemic's impact on reviews related to retail, automotive, healthcare and beauty and wellness. Google, rather than Facebook or Yel ...

Scanning the Oscar reviews published here over the last half-decade, I find many of the same themes, words, criticisms and complaints. ...

A computer repair shop owner is pressing to move forward with a defamation lawsuit against Twitter over its handling of a factually disputed "New York Post" story regarding President J ...

Two-thirds of shoppers consider store brands as high-quality as name brands. Another third rank private-label higher. In Bazarvoice's network of more than 11,500 brands and retailers, online ordering rose 3 ...

A new wave of "critical" reviews hit the Robinhood app in Google Play, but the search engine isn't coming to the app's rescue. The trading app Robinhood sunk back do ...

Online brokerage firm Robinhood shut down trading on Thursday as Investors executed a "short squeeze" that made traders rich and cost Wall Street billions. ...

The best-reviewed products are not always the highest quality -- at least not on Amazon. More consumers will realize this as they dig into their holiday purchases. ...

B2B ratings and review platform GoodFirms has listed what it says are the top email marketing agencies. ...

The FTC is moving "deeper into the consumer review ecosystem," advertising lawyer Jeff Greenbaum says. ...

FTC economist Devesh Raval shows how fake online reviews can account for about half the higher average ratings for low-quality businesses on Google, compared with Yelp. He also analyzes ratin ...

Apple last week enabled a rating system that enables users to recommend a place and leave a star rating. At this early stage, the rating system is only visible f ...

About 64% of U.S. consumers say they lost money purchasing poor-quality health and beauty goods online in the past year, especially since the beginning of the pandemic. The average lo ...

Consumers can report on participating restaurants' COVID-19 health and hygiene practices to those businesses' corporate offices. ...

The Federal Trade Commission should step up efforts to discourage phony online endorsements, Consumer Reports urges. ...

Quibi has been garnering top reviews -- higher than other streaming services -- after it launched with an underwhelming number of downloads. ...

Marketers worldwide have altered their ad and marketing plans to address changes in mobility, shopping, and consumption brought on by COVID-19. ...

As Yelp reels from the pandemic, the business-review site has decided to cut 1,000 jobs, furlough an additional 1,100 employees, and reduce the hours of still more. ...

The 2019 Consumer Alerts Report details results of a program designed to warn consumers about businesses with egregious or unusual review activity. ...

Nearly three-quarters of consumers want the retail industry to set new standards with severe punishment for violations to combat fake reviews. ...

Only 71% of people trust consumer brands and many trust them less than a year ago, especially 18- to 24-year-olds. When asked how their trust in brands has changed, 2 ...

Disaster preparedness company Redfora is promoting its backpacks that include necessities including the N95 face mask suggested by the medical community for people with respiratory issues to protect against contracti ...

Consumers want to personalize every element of their experience from earning to redeeming rewards, and even select their benefits and personalize how they earn points based on past purchases, accordi ...

"The Sunday Times" reports that Unilever will begin a strategic review of its health and beauty business. The rethink is happening at the same time that the company considers selli ...

Websites with reviews can gain much information on how well pages perform. Google announced support for review snippets along with performance reports in the Google Search Console on Monday. ...

Tripadvisor's Review Hub dashboard announced Wednesday it will allow restaurant owners to view and respond to customer reviews across its site, along with Google, Facebook, Yelp and TheFork, among oth ...

Local SEO agencies need to start thinking of their services as a business, according to analysis from a company focused on building a bridge from online to offline. ...

The online loan marketplace LendEDU, which allows consumers to compare offerings from purveyors of financial services, has agreed to settle charges that it duped consumers with fake reviews and pa ...