- Study: QSRs' Performance Hinges On Customer Service
Marketing Daily, Karlene Lukovitz - Thursday, July 25, 2013
When it comes to increasing return visits and consumer referrals, customer servi ...
- The First Five Seconds Make A Lasting Impression
Around the Net in Search Marketing, Laurie Sullivan - Thursday, July 25, 2013
There's a difference between a customer and a lifetime consumer. So h ...
- America's Fave Grocer: Trader Joe's Tops; Walmart Worst
Marketing Daily, Sarah Mahoney - Tuesday, July 23, 2013
Ring those goofy bells and put on your Hawaiian shirt: Trader Joe ...
- Advertisements, Page Load Speeds Bring Diminished Customer Satisfaction
Online Media Daily, Laurie Sullivan - Tuesday, July 23, 2013
Some 22% of search visitors cite ads as what they like lea ...
- How Boutique Firms Win Clients Through Global Customer Service
Marketing Daily, Himanshu Sareen - Wednesday, July 17, 2013
By focusing on providing clients with strategically placed regional resources, stressing t ...
- Comcast Must Di-scriminate
Garfield at Large, Bob Garfield - Monday, July 1, 2013
LONDON -- So first, this disclaimer: Comcast and I have a histor ...
- CMOs Lack Knowledge To Measure Customer Experience
Online Media Daily, Laurie Sullivan - Thursday, June 20, 2013
Some 90% of marketing heads participating in a recent survey take responsibili ...
- JetBlue, Marriott Top Their Industries
Marketing Daily, Tanya Gazdik - Wednesday, June 19, 2013
Just as the summer travel season heats up, the American Customer Satisfacti ...
- Outback, Panera Lead 'Customer-Centric' Rankings
Marketing Daily, Karlene Lukovitz - Thursday, June 13, 2013
The overall top-10 U.S. CCI ranking -- across all restaurant formats ...
- Smashburger In First TV Campaign
Marketing Daily, Karlene Lukovitz - Thursday, June 6, 2013
Investing in television is something of a leap for any fairly youn ...
- How IBM Commercializes Watson Post-'Jeopardy'
Data and Targeting Insider, Laurie Sullivan - Tuesday, May 21, 2013
Remember Watson, the artificial intelligence software IBM created to compete on t ...
- Industry Satisfaction Lagging, But Improving
Marketing Daily, Aaron Baar - Monday, May 20, 2013
"Things are improving , but these are still industries that are n ...
- Experience Creates More Loyalty Than Price
Marketing Daily, Sarah Mahoney - Friday, May 3, 2013
New research from Forrester finds that when it comes to building loyalt ...
- Industry Firms Are Top In Social Responsiveness
Marketing Daily, Aaron Baar - Wednesday, May 1, 2013
"Even though Twitter or Facebook probably never intentionally designed company pages ...
- Campaign Formally Unveils The 'New' Del Taco
Marketing Daily, Karlene Lukovitz - Wednesday, May 1, 2013
The chain -- the U.S.'s largest quick-service Mexican brand after Taco Bel ...
- Amazon: If the Customer Doesn't Request it, Send Anyway!
Show Daily, Stephanie Miller - Thursday, May 2, 2013
Amazon's program is incredibly customer centric. It was rather surprising to he ...
- Amazon: If the Customer Doesn't Request it, Send Anyway!
Show Daily, Stephanie Miller - Thursday, May 2, 2013
Amazon's program is incredibly customer centric. It was rather surprising to he ...
- Amazon's Automated System Ups Customer Service, Unveils Video Pilots
Online Media Daily, Laurie Sullivan - Monday, April 22, 2013
What if an automated system on a brand's Web site noticed visito ...
- Don't Use Technology As An Excuse For Bad Customer Service
Performance Marketing Insider, Gord Hotchkiss - Thursday, April 11, 2013
We all have our horror stories about online customer service. Just ...
- Increase In Customer Service Experiences Shared Via Social Media, Sites
Online Media Daily, Gavin O'Malley - Tuesday, April 9, 2013
Good or bad, customer service has always been closely tied to t ...
- Customer Service Is Proactive Marketing
Around the Net In Brand Marketing, Karl Greenberg - Thursday, March 28, 2013
Hulya Aksu, CEO of CriticMania.com, writes that, selling and listening excepted, mo ...
- Top Brands Investing In Customer Service on Twitter
Research Brief, Jack Loechner - Thursday, March 28, 2013
According to a new study by SimplyMeasured, as more and more consume ...
- TV Distributor Industry Slammed For Bad Customer Experience
MediaDailyNews, Wayne Friedman - Thursday, March 21, 2013
Bright House Networks and Dish Network get top honors when it com ...
- Customer Contact Key To Loyalty
Marketing Daily, Aaron Baar - Wednesday, March 20, 2013
If there's any doubt that the balance of power has shifted ...
- Getting Apple's Core: Retail Service Matters
Marketing Daily, Karl Greenberg - Thursday, March 14, 2013
Service matters. Delivering excellence in customer service builds loyalty to the stor ...
- Consumers Sharing Data Are More Satisfied
Marketing Daily, Aaron Baar - Thursday, February 7, 2013
"All in all, it's turned out well," Kirk Parsons, director of wirele ...
- Hispanics More Interested In 'Social Care'
Online Media Daily, Mark Walsh - Thursday, January 24, 2013
New research from Nielsen suggests U.S. Hispanics have a greater interest ...
- Customer Experience: Most Brands Still Suck
Marketing Daily, Sarah Mahoney - Friday, January 18, 2013
A new report from Forrester shows that while some brands brushed ...
- United Airlines Offers Baggage Delivery
Marketing Daily, Tanya Gazdik - Sunday, January 13, 2013
United Airlines is launching a baggage delivery option that allows customers ...
- My Day With The Geek Squad -- Or, A Story Of Two Channels
Social Media Insider, Catharine P. Taylor - Thursday, January 10, 2013
At some point during the one-mile caravan ride to Best Buy featuri ...