New York, NY - May 16, 2019

Dining 2.0: QSR Goes Omnichannel

Live Event Coverage


Thursday, 05/16

8:00 AM
Registration & Check-In
8:15 AM
Sponsor Kickoff Presentation
9:00 AM
Opening Remarks
Chuck Martin, Editor, Net Future Institute, AI & IoT Daily 
9:15 AM
Panel: QSR Media Planning and the New Hunger Journey

The customer journey for deciding what and where to eat tonight is not only fragmented but infused with new competition. How do marketers and media buyers plan campaigns across TV, digital and apps across food search, mapping, delivery services? How have the new options impacted the mix of branding, last-mile promotion, interception? Our panel of media buyers and planners will discuss how they are mapping media against the new journey and share examples of what is (and is not) working.

Angela Yang, Vice President of Growth, T3 
Kalyn Asher, President, Asher Media 
Lori Cassorla, VP, Associate Media Director, Mediahub 
Sean McCormick, Senior Media Director, Harmelin Media 
10:00 AM
Keynote: Breaking Through the Noise
The digital media environment is cluttered, attention is increasingly fragmented and consumer apathy toward brand efforts is at an all-time high. How does a major brand stand out in ways that are meaningful to their target? In this keynote address, Diego Suarez, Lead, US Media, Advertising and Communications, Burger King, takes you through the launch of a recent limited-time offer that broke through the noise to garner significant attention, both online and in-store.
Diego Suarez, Lead, US Media, Advertising and Communications, Burger King 
10:30 AM
Coffee Break & Sponsor Spotlight
11:00 AM
Presentation: Next Generation QSR: Emerging Roles in Marketing and Digital Experience
With the fight between brick and mortar vs. the internet continuing, this presentation will detail how restaurants can innovate and look to emerging marketing roles to compete against third-party delivery systems, Amazon and other marketplace. With razor thin margins, restaurants have to operate, hire and growth hack like startups.
Nabeel Alamgir, CMO, Bareburger 
11:30 AM
Panel: Can We Get a Side of Data With That?
As consumers find so many routes to their eatery of choice, the data inputs explode. But QSRs now have to work with, in and around a dataverse of walled gardens. Who owns the data and how is it shared? Which signals do and don't matter for QSR? And how are old and new brands reorganizing and integrating so may data channels to drive a coherent marketing, loyalty and advertising strategy?
Tina Allan, EVP Director Data Solutions, BBDO 
Liam Copeland, VP of Intelligence, MRY, Zenith, Moxie 
Rob Griffin, Co-Founder, Rise-Alliance 
Christopher Hansen, Chief Operating Officer, IgnitionOne 
12:15 PM
12:15 PM
Sponsor Luncheon Presentation
1:30 PM
Keynote: Delivering on the Dunkin’ Brand Promise
In the QSR business, the talk is always about traffic, but the word “traffic” is cold and somewhat negative.  These are guests.  How do we invite them in, make them feel at home and want to return?  And use data to connect.  The word data is rigid, techy and puts people on their guard.  It’s not about manipulating data but striving to deliver personalization. This keynote will focus on connecting with consumers in the modern world to not only showcase products, but also show how Dunkin’ demonstrates its brand promise in its marketing.
Keith Lusby, Vice President of Media, Dunkin'​ Brands 
2:00 PM
Interview: The DTC Effect: Loyalty, Social and the New Customer Relationship

Brands and customers now have unprecedented access to one another, but what are marketers doing to make the most of it? From beefing up loyalty programs and email promotions, to managing reputation, content and fandom via social channels, we discuss with a CRM and social media master the winning ways. Can QSR customers really become fans?

Joshua Krauss, Director of Digital Marketing, Auntie Anne's Pretzels 
Erin Vogel, SVP, Central Region Content Lead, Spark Foundry 
2:45 PM
Coffee Break & Sponsor Spotlight
3:15 PM
Panel: Location, Location, Location: The Next Frontiers of Geo
Few categories have leveraged digital location-based marketing and advertising technique longer and harder than QSR. From Geo-fencing and geo-targeting, to conquesting, programmatic audio to data driven out-of-home, these brands have reconnoitered the frontiers of geo-marketing. We ask some of the most seasoned planners in the field to share their most successful recent campaigns and the next generation of geo-targeting they are testing now.
Amanda Martin, VP of Enterprise Partnerships, Goodway Group 
David Mihalek, Senior Vice President, Digital Strategy & Innovative Solutions, Universal McCann 
Albert Thompson, Managing Director, Digital, Walton Isaacson